EllisDon Corporation
Junior Product Support Specialist at EllisDon
Job Description
Become a cornerstone of customer support as a Junior Product Support Specialist at EllisDon. This role involves troubleshooting inquiries and engaging users for product success.
In this position, you will collaborate with the supply chain to enhance user onboarding and serve as the primary contact for technical issues. Your responsibilities also include maintaining documentation, supporting account administration, and assisting in training sessions for end-users on product features.
Key Responsibilities:
• Serve as the main contact for customer support inquiries
• Collaborate with product team to relay customer feedback
• Maintain internal documentation and knowledge bases
• Assist in training sessions for end-users
• Develop support resources like FAQs and guides
Requirements:
• 1 year experience in a customer-facing role
• Excellent written and verbal communication skills
• Highly organized and detail-oriented
• Strong troubleshooting skills
• P...
In this position, you will collaborate with the supply chain to enhance user onboarding and serve as the primary contact for technical issues. Your responsibilities also include maintaining documentation, supporting account administration, and assisting in training sessions for end-users on product features.
Key Responsibilities:
• Serve as the main contact for customer support inquiries
• Collaborate with product team to relay customer feedback
• Maintain internal documentation and knowledge bases
• Assist in training sessions for end-users
• Develop support resources like FAQs and guides
Requirements:
• 1 year experience in a customer-facing role
• Excellent written and verbal communication skills
• Highly organized and detail-oriented
• Strong troubleshooting skills
• P...