Diageo
Junior Analyst, Order Entry
Job Description
Job Description:
Purpose of the Role
The Order Entry Advisor Junior role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution.
The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
The order Entry Advisor has constant interaction with OM team, to make corrections and alerts on orders to avoid losing sale.
Top Accountabilities- Managing incoming orders processes, including EDI ordering (Idoc. corrections, issue resolution for EDI related problems).- Reprocess of orders in case of non-stock availability or price difference- First point of contact for Order Management Executive Teams.- Maximising customer satisfa...
Purpose of the Role
The Order Entry Advisor Junior role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution.
The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
The order Entry Advisor has constant interaction with OM team, to make corrections and alerts on orders to avoid losing sale.
Top Accountabilities- Managing incoming orders processes, including EDI ordering (Idoc. corrections, issue resolution for EDI related problems).- Reprocess of orders in case of non-stock availability or price difference- First point of contact for Order Management Executive Teams.- Maximising customer satisfa...