Jr Customer Support Associate (R/ Python)

Job Description

Jr. Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverages of level 1 and 2 (using established coverage gobal playbook) in order to assure an accurate and timely input.

• Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic
• Responsible for ensuring a clean input from client shipments data to guarantee an appropiate analysis against NielsenIQ information
• Maintain continuos communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them
• Adhere to Performance KPIs to improve quality performances and maintain work discipline
• Ability to manage complex and multiple databases
• Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data
• Ability to propo...