Jr Customer Service Representative (Guadalajara)

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Jr Customer Service Representative located in Guadalajara, North Site.

The Customer Service Representative role involves being in charge of communicating with customers and dealing with their inquiries.

Responsibilities

• Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high‑quality services for all customer needs.
• Handle enquiries, resolve customer problems and complaints with care and efficiency, and ensure one‑call resolution.
• Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources, or demanding customers.
• Interpret customer needs and recognize symptoms, causes, and solutions.
• Identify situations in which the customer requires further explanation or training and ef...