Jobber
Jobber Customer Success Retention Specialist
Job Description
Become a key player at Jobber as a Customer Success Retention Specialist. You'll engage customers directly to address their challenges and keep them on board.
The Customer Success team at Jobber seeks a Retention Specialist dedicated to enhancing customer experiences. You’ll engage directly with clients who may be at risk of cancellation, employing consultative dialogue to uncover and address their concerns. Your role will help customers rediscover the value of Jobber’s solutions and reinforce their connection to the business.
Key Responsibilities:
• Engage with customers through proactive retention outreach
• Identify and discuss solutions for barriers leading to cancellation
• Lead sessions to ensure full product feature utilization
• Analyze and interpret customer usage patterns for insights
• Safeguard revenue by guiding customer decisions effectively
Requirements:
• Track record in high-volume customer service settings
• Genuine interest in solving cu...
The Customer Success team at Jobber seeks a Retention Specialist dedicated to enhancing customer experiences. You’ll engage directly with clients who may be at risk of cancellation, employing consultative dialogue to uncover and address their concerns. Your role will help customers rediscover the value of Jobber’s solutions and reinforce their connection to the business.
Key Responsibilities:
• Engage with customers through proactive retention outreach
• Identify and discuss solutions for barriers leading to cancellation
• Lead sessions to ensure full product feature utilization
• Analyze and interpret customer usage patterns for insights
• Safeguard revenue by guiding customer decisions effectively
Requirements:
• Track record in high-volume customer service settings
• Genuine interest in solving cu...