Support Services Group
JAM Chat and Voice
Job Description
About the Role
The Customer Service Agent is responsible for delivering exceptional customer support to Digital customers through live chat, email, and telephone channels. This role serves as the primary point of contact for customers seeking assistance with account access and verification, deposits and withdrawals, sports betting activity, wager settlement, promotions, loyalty program and general account inquiries. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing positive customer experience while adhering to regulatory and company policies.
Key Responsibilities
Customer Support
+ Respond to customer inquiries through live chat, email, and inbound phone calls in a professional, timely, and courteous manner.
+ Provide accurate information regarding account features, products, policies, and procedures.
+ Deliver high-quality customer service whil...
The Customer Service Agent is responsible for delivering exceptional customer support to Digital customers through live chat, email, and telephone channels. This role serves as the primary point of contact for customers seeking assistance with account access and verification, deposits and withdrawals, sports betting activity, wager settlement, promotions, loyalty program and general account inquiries. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing positive customer experience while adhering to regulatory and company policies.
Key Responsibilities
Customer Support
+ Respond to customer inquiries through live chat, email, and inbound phone calls in a professional, timely, and courteous manner.
+ Provide accurate information regarding account features, products, policies, and procedures.
+ Deliver high-quality customer service whil...