It Support Specialist

**Who We Are**
**Who We Want**
As an IT Support Specialist, you will also coordinate with Arrive's InfoSec and Infrastructure team to fix and troubleshoot any problems that arise in the office.
You will assist with setup and maintenance of your local office network, computer setup, distribution, and onboarding.
If you are interested in helping with Arrive's growth then this is the job for you!
**What You'll Do**:
- Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets.
- Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues.
- Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations.
- Set up and maintain the office network, computer setup, distribution and employee onboarding.
- Provide replacement equipment in accordance with depa...