Confidential
IT Support Manager
Job Description
The IT Support Manager is a hands‑on IT leadership role responsible for ensuring the stability, security, and performance of enterprise technology systems. This position oversees IT infrastructure, operations, applications, and service delivery while collaborating closely with internal stakeholders and managed service providers to support business continuity and strategic objectives.
Immediate Hire
Key Responsibilities
- Manage day‑to‑day IT infrastructure, operations, and enterprise application environments to ensure system reliability and uptime.
- Oversee helpdesk operations, providing timely and effective end‑user support across the organization.
- Lead and participate in IT projects, including planning, testing, implementation, and post‑deployment support.
- Coordinate with Managed Service Providers to maintain, monitor, and optimize on‑premise and offsite infrastructure.
- Administer and support ERP systems, incl...