IT Support Engineer III

Office based - Hybrid role in Mexico city

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As an IT Support Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

What You Will Do:

Your role will involve delivering IT support and service management work to a high standard, working closely with your team and stakeholders.

Key responsibilities include:

• Act as a central point of contact for user IT issues and queries via phone and email.
• Answer, log, and manage calls from internal users, providing timely assistance.
• Analyze both technical and operational problems to devise permanent so...