123 Corporate
IT Support Analyst
Job Description
IT Support Analyst
We are seeking an IT Support Analyst to join our dynamic team of high-achieving professionals dedicated to delivering exceptional service in Toronto.
Responsibilities
- Triaging and/or escalating tickets to the Infrastructure/System Administrator support team where more advanced technical skillsets or access permissions are required.
- Taking ownership of user problems, following up the status of problems on behalf of the user, and communicating progress in a timely manner.
- Maintaining a high degree of customer service for all support queries and adhering to all service management principles, while also providing white‑glove specialized service to Senior Executives when required.
- Providing basic in‑house training in desktop applications used within the organization (Office 365, Adobe, etc.).
- Publishing support documentation to assist staff with requests for information and providing staff training if...