Long View Systems
IT Support Analyst at Long View
Job Description
Join Long View’s Integrated Global Services team as an IT Support Analyst. Based in major Canadian cities, you’ll provide top-tier customer service and technical support in a collaborative environment.
As a Global Service Desk Analyst, you will utilize your 2+ years of help desk experience to deliver exceptional tier I support. You will handle ticket documentation, analyze issues, and ensure prompt escalation of unresolved incidents. Your role will significantly enhance user satisfaction and operational efficiency.
Key Responsibilities:
• Document and manage customer issues accurately
• Analyze and resolve technical symptoms promptly
• Coordinate with Tier II support teams for complex problems
• Manage internal and external incident escalations
• Pursue opportunities for improving service processes
Requirements:
• Minimum of 2 years in a technical support role
• Strong written and verbal communication skil...
As a Global Service Desk Analyst, you will utilize your 2+ years of help desk experience to deliver exceptional tier I support. You will handle ticket documentation, analyze issues, and ensure prompt escalation of unresolved incidents. Your role will significantly enhance user satisfaction and operational efficiency.
Key Responsibilities:
• Document and manage customer issues accurately
• Analyze and resolve technical symptoms promptly
• Coordinate with Tier II support teams for complex problems
• Manage internal and external incident escalations
• Pursue opportunities for improving service processes
Requirements:
• Minimum of 2 years in a technical support role
• Strong written and verbal communication skil...