IT Specialist (Customer Support)

Summary This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Alaska Regional Office (AKRO), Information Services Division (ISD), with 1 vacancy in Juneau, AK or Anchorage, AK. This position is also announced under vacancy number NMFS AKRO-26-12967729-ST, which is open to Status Candidates. You must apply to both announcements if you want to be considered for both. Responsibilities As an IT Specialist (Customer Support), you will perform the following duties: Serve as an independent Customer Support Information Technology (IT) Specialist on the Information Technology help desk team. Assist customers with the resolution of Information Technology services, software and hardware problems encountered. Identify the nature of the customer's problems, to include loss of service, impact to the customer and the customer's expectations or needs for a resolution. Install, configure, troubleshoot, and maintain customer har...