General Dynamics UK
IT Services Manager in Ottawa
Job Description
Lead IT operations at our Ottawa office as an IT Services Manager, focusing on strategic support and end-user engagement. Drive service excellence with ITIL practices while managing your team's performance and projects.
We are seeking a strategic IT Services Manager to oversee our Service Desk and End-User Services teams. You will be accountable for delivering high-quality IT support across multiple Canadian locations. Your leadership will focus on enhancing the end-user experience through effective service management and technology solutions.
Key Responsibilities:
• Lead Service Desk and End-User Services teams for IT support
• Maintain and improve IT tools like ServiceNow
• Develop roadmaps for applications and services
• Manage performance, career development, and team growth
• Ensure compliance with cybersecurity and regulatory standards
Requirements:
• Degree in IT, engineering, or related field
• Proven experience with ITIL framework
• Strong lead...
We are seeking a strategic IT Services Manager to oversee our Service Desk and End-User Services teams. You will be accountable for delivering high-quality IT support across multiple Canadian locations. Your leadership will focus on enhancing the end-user experience through effective service management and technology solutions.
Key Responsibilities:
• Lead Service Desk and End-User Services teams for IT support
• Maintain and improve IT tools like ServiceNow
• Develop roadmaps for applications and services
• Manage performance, career development, and team growth
• Ensure compliance with cybersecurity and regulatory standards
Requirements:
• Degree in IT, engineering, or related field
• Proven experience with ITIL framework
• Strong lead...