IT Service Operations Lead

Position Description:

We are seeking a proactive and experienced IT Service Operations Lead to oversee and drive the end-to-end management of IT incidents, service requests, and problem management activities within a large enterprise environment. This role is critical to ensuring service stability, minimizing business disruption, and improving operational efficiency across IT services.

The ideal candidate will bring strong expertise in IT Service Management (ITSM), Major Incident Management, stakeholder communication, and cross-functional coordination. Working closely with Service Desk, Infrastructure, Application Support, and business stakeholders, the successful candidate will lead high-impact incident response activities, drive continuous improvement initiatives, and contribute to operational excellence and customer satisfaction.

This is a hybrid role based in Halifax, NS, requiring 2 days per week onsite.

Your future duties and...