IT Service Desk Specialist

The Opportunity

Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

How you will contribute

• Providing in person and over the phone support to on site and remote employees
• Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
• Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
• Timely account creation, and set up of new hires
• Creating and updating technical documentation
• Administer and maintain Print server and Print tracking software
• Work with the network administration team, development teams and to help implement new technology
• Call Center support
• Adhere to policies/procedures to ensure AML requirements are m...