IT Service Delivery Coordinator

The role

IT Service Delivery Coordinator

Scope: Full Time | Office: Urabá- Antioquia | On site

We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.

Day‑to‑Day Responsibilities

• Oversee and coordinate Help Desk, On‑site Support, and IMAC operations
• Ensure compliance with SLAs, metrics, and service standards
• Manage and track tickets using ITSM tools
• Generate performance, trend, and quality reports
• Coordinate training, document processes, and ensure policy compliance

Qualifications

Technical or Technologist degree in Systems, or related fields, with previous experience in Service Desk or remote technical supp...