IT - Senior Business Applications Services Manager

Role Summary The Senior Manager, Business Applications Services is a senior IT leadership role accountable for the end‑to‑end ownership, governance, and evolution of mission‑critical business application services supporting finance, supply chain, operations, and customer platforms. Operating within a service‑based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are stable, reliable, scalable, secure, cost‑effective and continuously improving.

Scope of Responsibility

JDE ERP Platform

Körber WMS Platform

CRM Platform Services (Zoho/Salesforce)

Business Application Operations & Enhancements

Vendor / Package‑based Applications (Cloud & SaaS ecosystem)

Key Accountabilities Service Ownership & Accountability

Own end‑to‑end service health, including availability, performance, and reliability

Define and manage service KPIs:

App...