Amazon
IT Problem Management Lead at Amazon
Job Description
Become Amazon's IT Problem Management Lead, focusing on enhancing office infrastructure services. Leverage data to identify and resolve systemic issues in Vancouver.
As a Problem Manager for Amazon, your primary responsibility will be to enhance corporate office IT infrastructure by initiating and managing the problem management program. You will utilize incident trends to drive cross-functional improvements and lead investigations to eliminate recurring issues, aiming for a reduction in support contacts and effort.
Key Responsibilities:
• Drive the problem management program from inception
• Analyze incident data and identify issues
• Lead root cause analysis efforts to closure
• Partner with various teams for effective solutions
• Maintain metrics on contact volume and errors
Requirements:
• 3+ years in project management
• Experience working cross-functionally with diverse teams
• Background in data-driven process improvement
• Knowledge in defini...
As a Problem Manager for Amazon, your primary responsibility will be to enhance corporate office IT infrastructure by initiating and managing the problem management program. You will utilize incident trends to drive cross-functional improvements and lead investigations to eliminate recurring issues, aiming for a reduction in support contacts and effort.
Key Responsibilities:
• Drive the problem management program from inception
• Analyze incident data and identify issues
• Lead root cause analysis efforts to closure
• Partner with various teams for effective solutions
• Maintain metrics on contact volume and errors
Requirements:
• 3+ years in project management
• Experience working cross-functionally with diverse teams
• Background in data-driven process improvement
• Knowledge in defini...