Aecon Group Inc.
IT Operations Team Lead at Aecon
Job Description
Lead IT operations across multiple office locations with Aecon. As an experienced IT leader, you'll oversee operational support and team management to ensure top-notch service delivery.
As the IT Operations Team Lead, you will provide day-to-day oversight of operational support across various office locations. This role involves leading a team focused on end-user services, managing incidents and requests, and ensuring operational health. Your leadership will drive efficiency and excellence within the IT operational landscape.
Key Responsibilities:
• Lead IT Operations team for daily support and services
• Provide coaching and training to team members
• Act as an escalation point for complex IT issues
• Coordinate end-user services and equipment management
• Ensure adherence to ITSM processes and track operational metrics
Requirements:
• Post-secondary education in IT or related field
• Proven experience le...
As the IT Operations Team Lead, you will provide day-to-day oversight of operational support across various office locations. This role involves leading a team focused on end-user services, managing incidents and requests, and ensuring operational health. Your leadership will drive efficiency and excellence within the IT operational landscape.
Key Responsibilities:
• Lead IT Operations team for daily support and services
• Provide coaching and training to team members
• Act as an escalation point for complex IT issues
• Coordinate end-user services and equipment management
• Ensure adherence to ITSM processes and track operational metrics
Requirements:
• Post-secondary education in IT or related field
• Proven experience le...