IT Major Incident Operator (MIO)

Job Overview

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. A Day in the Life: Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing, AI Ops, and monitoring tools such as SolarWinds.

Responsibilities

• Collaborate with IT infrastructure, application, and vendor teams to resolve major incidents and ensure timely escalation to the Major Incident team.
• Lead ITSM process management—including Incident, Problem, CMDB, Change, and Knowledge Management—with a focus on proactive monitoring, network visibility, early detection, and continuous improvement.
• Proactively monitor network, infrastructure, and applications using SolarWinds, validating and correlating alerts to detect issues early.
• Support P1/P0/P2 incidents, act as an early‑warning function fo...