Genpact
IT Local Support
Job Description
**Job description**
**Transformation happens here. Come, be a part of our exciting journey!**
- **Responsibilities**:_
- Resolve IT Onsite Cases, Escalations and business critical.
- Review & Follow-up Cases onsite and remote with support and operations.
- Liaise with other departments (Invoice Processing, T&E, Helpdesk, etc.) in order to resolve vendor’s issues or doubts.
- Perform administrative tasks related to functional job or assigned by direct Manager.
- Action oriented, proactive and resourceful in solving problems.
- Self-motivated and able to work to stretching deadlines, meet deadlines and work under pressure.
- **Qualifications**:_
- Strong Windows OS Knowledge.
- Good understanding/knowledge of IT Tools.
- Good level of MS Office - Word, Outlook, PowerPoint & Excel.
- Excellent grammar skills in both English and Spanish.
- Excellent communication skills - spoken & written.
- Strong understanding of Accounting Processes & Procedu...
**Transformation happens here. Come, be a part of our exciting journey!**
- **Responsibilities**:_
- Resolve IT Onsite Cases, Escalations and business critical.
- Review & Follow-up Cases onsite and remote with support and operations.
- Liaise with other departments (Invoice Processing, T&E, Helpdesk, etc.) in order to resolve vendor’s issues or doubts.
- Perform administrative tasks related to functional job or assigned by direct Manager.
- Action oriented, proactive and resourceful in solving problems.
- Self-motivated and able to work to stretching deadlines, meet deadlines and work under pressure.
- **Qualifications**:_
- Strong Windows OS Knowledge.
- Good understanding/knowledge of IT Tools.
- Good level of MS Office - Word, Outlook, PowerPoint & Excel.
- Excellent grammar skills in both English and Spanish.
- Excellent communication skills - spoken & written.
- Strong understanding of Accounting Processes & Procedu...