Labor Tek

IT Help Desk

📍 Location

Ottawa, Ontario

⏰ Job Type

Short to medium term contracts

📅 Posted

March 23, 2026

Job Description

Summary
Mandatory Experience
Providing problem recognition, isolation, research, resolution and follow-up

Providing 1st or 2nd level technical support by telephone or in person

Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups

Escalating more complex problems to senior support personnel to expedite resolution

Assisting with the automation of desktop computer build processes and packaging applications

Troubleshooting and resolving network problems

Creating problem and resolution logs for help desk activities

Ensuring technical support issues are resolved in a prompt and efficient manner

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