It Help Desk

Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures at our Edmonton branch location.

Relocation required once training is completed at the head office in Mississauga.

Once training is finalized, the position will relocate to Fire Protection Inc. Edmonton branch, and relocation costs will be compensated.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email r...