IT Help Desk Analyst

Reagent Chemical & Research, LLC., headquartered in Ringoes, NJ, is the #1 Hydrochloric Acid (HCl) specialty logistics company in North America with 45+ locations across the U.S. and large truck and rail fleets. Employment with Reagent Chemical offers a competitive salary package, 401k matching & profit sharing, PTO, 10 paid holidays, and a comprehensive health benefits package. Our health benefits package offers medical – including a free employee-only option, dental, vision, life, disability & supplemental coverages, as well as an HSA and FSA.

This position is responsible for delivering high-quality Level 1 and Level 2 end-user support while ensuring effective operations and continuous improvement of the IT help desk function. The role serves as the primary point of contact for technical assistance and plays a critical role in maintaining user productivity and satisfaction by resolving issues efficiently and professionally.

The IT Help Desk Analyst will ...