AppGate
IT Field Service Engineer
Job Description
About the Role
We are looking for a bright and experienced IT professional to provide employee IT troubleshooting. Working with a remote Help Desk team to deliver a high-quality user experience for AppGate's employees.
Key Responsibilities
- Provide support for the technological infrastructure assigned to AppGate's users on matters related to the setup and maintenance of hardware and software (such as Operating System, Office 365, drivers, printers, Wi‑Fi, among others).
- Document and track cases reported on the corporate ticketing platform until their respective closure.
- Support the onboarding process for new hires, assigning the required physical IT resources, configuring the tools required for their work, and explaining the use of AppGate's end‑user tools.
- Set up computers, install operating systems and corporate applications such as endpoint protection, Office products.
- Manage the IT equipment inventory, w...