IT Desktop Support (Dispatch) PR

The Field Engineer (FE) will be responsible for supporting end-to-end IT asset operations, including warehouse coordination, device preparation, deliveries, collections, and reporting. The role requires timely communication, proper documentation, and strict adherence to service level agreements (SLAs).

Key Responsibilities

• Warehouse & Asset Handling
  • Receive incoming IT equipment at the warehouse when required.
  • Confirm total number of items received immediately upon delivery.
  • Take clear pictures of delivery documents and each asset (with visible serial number/service tag).
  • Ensure all assets are stored properly in the designated warehouse area.
  • Maintain accurate tracking and documentation of all items.
  • Power on devices to check for GE image/logo.
  • Share verification report via WhatsApp and email.
  • If GE image is present, mark device as ready for deployment and return to prop...