IT Client Support

Job purpose
Key responsibilities
- Service Delivery Service_
- Helps to build IT service relationship with customers
- Ensure quality services are performed to the agreed SLA
- Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- Understands Incident, Problem and Change Management Principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printers’ installation, configuration & support
- Smart hand for Hosting services.
- Client & Asset Service_
- General Co...