Copeland
IT & Applications Support Engineer
Job Description
IT & Applications Support Engineer
Responsible for delivering day-to-day IT operational support while also supporting, maintaining, and enhancing manufacturing and business applications.
The role supports both Information Technology (IT) and Operational Technology (OT) environments, ensuring production continuity, system availability, user satisfaction, and continuous improvement of digital solutions across the plant.
Primary Responsibilities
- Troubleshoot application errors, performance issues, and user-reported problems
- Monitor application availability and data integrity
- Coordinate with vendors and internal stakeholders on escalated application issues
- Develop and maintain operational reports and dashboards
- Create SQL queries, stored procedures, and data validations
- Support development and enhancement of internal applications and dashboards
- Modify and maintain existing scripts, q...