goeasy Ltd
IT Analyst Position at goeasy
Job Description
Elevate your career with goeasy as an IT Analyst at our Mississauga Support Centre. This role focuses on escalated support issues, delivering customer-centric solutions both onsite and remotely.
As an IT Analyst, you will report directly to the Manager, End User Operations and play a key role in troubleshooting technical issues. You will need 1-2 years of technical support experience, specifically with Windows 10, Active Directory, and MS Office 365, as well as a proactive approach to problem-solving. Your expertise will contribute to optimizing computing resources for client teams and the corporate office.
Key Responsibilities:
• Respond to escalated Deskside Support problem tickets
• Diagnose and resolve issues for desktops, laptops, and mobile devices
• Deliver proactive, customer-focused support solutions
• Provide clear technical advice to end users
• Configure and maintain office equipment and applications
Requirements:
• 1-2 years of technical support ...
As an IT Analyst, you will report directly to the Manager, End User Operations and play a key role in troubleshooting technical issues. You will need 1-2 years of technical support experience, specifically with Windows 10, Active Directory, and MS Office 365, as well as a proactive approach to problem-solving. Your expertise will contribute to optimizing computing resources for client teams and the corporate office.
Key Responsibilities:
• Respond to escalated Deskside Support problem tickets
• Diagnose and resolve issues for desktops, laptops, and mobile devices
• Deliver proactive, customer-focused support solutions
• Provide clear technical advice to end users
• Configure and maintain office equipment and applications
Requirements:
• 1-2 years of technical support ...