Inside Sales, Parts

**SUMMARY**:Works with customers, in person or on phone, in an effort to sell products or services offered by the company that fill current or future needs and solve customers' problems by performing the following duties:
**Essential Duties and Responsibilities **include the following.
Other duties may be assigned.
- Communicates with the customer, either by phone or in person, to determine customer's concerns, problems or needs while maintaining a high degree of professionalism.
- Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
- Identifies sales opportunities beyond current needs, provides customer with information to make informed decisions including the benefits of the purchase and obtains customer agreement to proceed with sale.
- Uses extensive product knowledge, various computer software programs and supplier catalogs to identify exact parts neede...