Ingeniero de Soporte Técnico, Alpha (Remote) - $60,000/year USD

Educational support ecosystems face escalating complexity as demands from schools, students, and families intensify. Schools demand immediate, AI-powered responses spanning learning platforms, student information systems, devices, and operational workflows. Yet most organizations remain mired in disconnected tools, manual handoffs, and fragile processes that break down under real-world pressure.

What You Will Be Doing

• AI-Augmented Customer Resolutions: Investigate complex tickets escalated from AI systems, apply human judgment to areas where AI underperforms, and subsequently enhance the AI system by addressing identified gaps

What You Won’t Be Doing

• Spending two full months ramping up; you will be expected to become proficient with several products within your first month (we recognize this timeline is demanding)
• Depending on your managers for assistance; if you cannot unblock yourself effectively, this role will pre...