Company 1 - The Manufacturers Life Insurance Company

Incident Manager

📍 Location

Toronto, Ontario

⏰ Job Type

Full time

📅 Posted

June 18, 2026

Job Description

Join our Global Technology Services Management and Support Team!
We are seeking an experienced Incident Manager who demonstrates clear, confident, and timely communication. In this role, you will lead the coordination, resolution, and continuous improvement of service-impacting IT incidents, acting as a calm and trusted presence during high-pressure situations.
You will be responsible not only for driving technical recovery but also for ensuring that stakeholders at all levels remain informed, aligned, and confident throughout the incident lifecycle. We are committed to fostering an inclusive and supportive environment where diverse perspectives are valued and collaboration drives success.
Position Responsibilities:
Lead end-to-end management of Managed Priority 3 (MP3) incidents, from identification through resolution and post-incident review
Serve as the primary communication lead during MP3 incidents, providing concise, accurate, and timely...
        

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