Manulife
Incident Manager at Manulife
Job Description
Elevate your career as an Incident Manager with Manulife, driving effective communication and incident resolution in Waterloo, Ontario. Be a trusted leader during critical IT incidents while enhancing service processes.
You will lead the management of Managed Priority 3 (MP3) incidents, ensuring clear communication among stakeholders. This role requires 4+ years of experience in Incident Management or related fields, with a strong focus on technical recovery and stakeholder engagement. Your impact will help shape best practices and improve response protocols.
Key Responsibilities:
• Manage end-to-end MP3 incident life cycle
• Serve as primary communication lead during incidents
• Facilitate incident bridges for team collaboration
• Translate technical issues for non-technical audiences
• Maintain incident timelines and communication records
Requirements:
• 4+ years in Incident Management or IT Operations
• Experience with cloud-native services
• Strong ...
You will lead the management of Managed Priority 3 (MP3) incidents, ensuring clear communication among stakeholders. This role requires 4+ years of experience in Incident Management or related fields, with a strong focus on technical recovery and stakeholder engagement. Your impact will help shape best practices and improve response protocols.
Key Responsibilities:
• Manage end-to-end MP3 incident life cycle
• Serve as primary communication lead during incidents
• Facilitate incident bridges for team collaboration
• Translate technical issues for non-technical audiences
• Maintain incident timelines and communication records
Requirements:
• 4+ years in Incident Management or IT Operations
• Experience with cloud-native services
• Strong ...