Incident Management Expert at CMHC

Become an Incident Management Expert in the Bilingual Senior Specialist role at CMHC. This hybrid position focuses on improving ITSM processes through ServiceNow while using your expertise for stable operations.
CMHC is looking for a candidate with a minimum of seven years in IT Service Management, particularly in Incident and Major Incident Management. Your hands-on experience with ServiceNow will be essential for ensuring processes function as intended. Strong bilingual communication skills are necessary for effective collaboration and stakeholder engagement.
Key Responsibilities:
• Manage Major Incidents with a focus on resolution
• Configure ServiceNow ITSM for optimal performance
• Ensure Incident Management processes are continuously improved
• Analyze data for better decision-making
• Maintain composure during high-pressure incident scenarios
Requirements:
• Relevant degree in Information Technology or similar
• Minimum 7 years' IT Service Managemen...