Inbound Customer Service Representative (English) - On Site (Ottawa)

Overview

The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries of account-related questions for internet, Wi‑Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance, while maintaining professionalism and empathy.

Position Details

Position: Inbound Customer Service Representative (English)

Location: Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2

Hours of Work: Shifts rotate between Tuesday-Sunday, 9:00am – 8:00pm EST

Rate of Pay: $19.00 CAD/Hour

Responsibilities

• Answer inbound calls from clients regarding internet, Wi‑Fi, modem, and account‑related questions.
• Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings.
• Provide clear explanations of plans, billing, usage, equipment, and service feature...