Torys LLP
Hybrid Service Desk Leadership Role
Job Description
Lead and innovate the Service Desk as a Manager in a hybrid work setting, ensuring excellent support services and team performance. Focus on process optimization and quality improvement.
In your leadership capacity, you will oversee the daily operations of the Service Desk, leveraging your technical experience and managerial skills. With at least 7 years in IT services and 2 years in leadership, you're poised to elevate operational standards in accordance with ITIL methodologies for maximum efficiency.
Key Responsibilities:
• Manage scheduling and team performance effectively
• Act as a primary escalation source for technical issues
• Ensure compliance with SLAs in all service requests
• Drive optimization of support services through analytics
• Provide coaching and development opportunities for the team
Requirements:
• 7+ years in IT services or help desk roles
• 2+ years of leadership experience in IT settings
• Demonstrated ability in ITIL-based proc...
In your leadership capacity, you will oversee the daily operations of the Service Desk, leveraging your technical experience and managerial skills. With at least 7 years in IT services and 2 years in leadership, you're poised to elevate operational standards in accordance with ITIL methodologies for maximum efficiency.
Key Responsibilities:
• Manage scheduling and team performance effectively
• Act as a primary escalation source for technical issues
• Ensure compliance with SLAs in all service requests
• Drive optimization of support services through analytics
• Provide coaching and development opportunities for the team
Requirements:
• 7+ years in IT services or help desk roles
• 2+ years of leadership experience in IT settings
• Demonstrated ability in ITIL-based proc...