Light & Wonder, Inc.
Hybrid Senior Manager, Client Services Calgary
Job Description
Elevate client satisfaction with Light & Wonder as a Senior Manager, Client Services in Calgary. This hybrid role emphasizes technical leadership and operational excellence in casino gaming platforms.
As a Senior Manager, you will oversee cross-functional teams to ensure superior service delivery and robust operational support for gaming systems. Candidates should have extensive experience in casino technology and managing enterprise clients, alongside strong leadership and technical capabilities for success in this highly regulated industry.
Key Responsibilities:
• Lead Technical Client Services operations for gaming platforms
• Build and maintain strong customer relationships proactively
• Manage critical incidents and operational reviews effectively
• Collaborate with teams to enhance platform performance
• Oversee incident management and risk mitigation processes
Requirements:
• Bachelor’s degree in a related field
• 15+ years in technical operations o...
As a Senior Manager, you will oversee cross-functional teams to ensure superior service delivery and robust operational support for gaming systems. Candidates should have extensive experience in casino technology and managing enterprise clients, alongside strong leadership and technical capabilities for success in this highly regulated industry.
Key Responsibilities:
• Lead Technical Client Services operations for gaming platforms
• Build and maintain strong customer relationships proactively
• Manage critical incidents and operational reviews effectively
• Collaborate with teams to enhance platform performance
• Oversee incident management and risk mitigation processes
Requirements:
• Bachelor’s degree in a related field
• 15+ years in technical operations o...