ABB
Hybrid Low Voltage Drive Technical Support at ABB
Job Description
Join ABB as a Low Voltage Drive Technical Support Specialist, where you'll provide crucial assistance to our customers in a hybrid work model. Drive customer satisfaction by addressing technical inquiries efficiently.
Reporting to the Commercial Operations Manager, this role demands a solid background in AC & DC Variable Frequency Drives and Programmable Logic Controllers, requiring a minimum of 5 years of experience. You'll be responsible for managing technical support cases, enhancing customer engagement, and identifying further improvement opportunities in service delivery. Proficiency in French and English is essential for effective communication.
Key Responsibilities:
• Deliver technical assistance aligned with customer needs
• Identify and resolve technical issues proactively
• Execute timely follow-ups and documentation
• Communicate improvement needs to account teams
• Develop comprehensive customer reports
Requirements:
• Electrical engineering or el...
Reporting to the Commercial Operations Manager, this role demands a solid background in AC & DC Variable Frequency Drives and Programmable Logic Controllers, requiring a minimum of 5 years of experience. You'll be responsible for managing technical support cases, enhancing customer engagement, and identifying further improvement opportunities in service delivery. Proficiency in French and English is essential for effective communication.
Key Responsibilities:
• Deliver technical assistance aligned with customer needs
• Identify and resolve technical issues proactively
• Execute timely follow-ups and documentation
• Communicate improvement needs to account teams
• Develop comprehensive customer reports
Requirements:
• Electrical engineering or el...