Wepoint
Hybrid IT Support Analyst for Infrastructure
Job Description
Join a dynamic hybrid position as an IT Support Analyst focused on technical monitoring and incident management for IT application services. Monitor alerts while ensuring efficient communication across support teams.
This role requires candidates with a bachelor's degree in computer science or IT and 3-5 years of production support experience, ideally within a banking context. Familiarity with ServiceNow and ITIL processes is crucial, as well as strong communication skills in both French and English. You will be responsible for handling high-priority incidents and supporting application deployment efforts.
Key Responsibilities:
• Monitor application and infrastructure alerts comprehensively
• Record and resolve production problems promptly
• Identify technical issues and share insights with support teams
• Execute technical deployments and manage production changes
• Coordinate infrastructure change migrations effectively
Requirements:
• Bachelor’s degree in ...
This role requires candidates with a bachelor's degree in computer science or IT and 3-5 years of production support experience, ideally within a banking context. Familiarity with ServiceNow and ITIL processes is crucial, as well as strong communication skills in both French and English. You will be responsible for handling high-priority incidents and supporting application deployment efforts.
Key Responsibilities:
• Monitor application and infrastructure alerts comprehensively
• Record and resolve production problems promptly
• Identify technical issues and share insights with support teams
• Execute technical deployments and manage production changes
• Coordinate infrastructure change migrations effectively
Requirements:
• Bachelor’s degree in ...