Hybrid Customer Success & Product PM

A dynamic startup in Ciudad de México is seeking a hybrid Customer Success expert. In this role, you will act as the primary technical point of contact for customers and oversee onboarding, ensuring seamless implementation of back-office solutions. You will provide expert-level support, analyze customer feedback to drive product improvements, and work with engineering teams to enhance features. Candidates should have a technical degree or equivalent experience, and a passion for delivering exceptional customer experiences.
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