HYBRID: Customer Care Specialist

Description
Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities.
Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Skills
call center, pharmacy technician customer service, customer service, pharmacy technician license
Additional Skills & Qualifications
- Strong customer service and communication skills
- Administration and data entry
- Willing to get a pharmacy technician license
- Comfortable training fully on-site and working a hybrid schedule
Experience Level
Entry Level
Job Type & Location
This is a C...