Stelpro, Inc.
HVAC Support Technician Role
Job Description
Excel in a vital role as an HVAC Support Technician, where your troubleshooting and customer service skills will shine. This position revolves around addressing service calls and collaborating with R&D.
In this role, you will be responsible for responding to service inquiries, performing remote diagnostics, and providing solutions based on the customer’s unique needs. Your job includes processing orders and maintaining communication with R&D for effective resolutions. Your technical proficiency with blueprints and customer interactions will be vital.
Key Responsibilities:
• Respond to all service calls and emails professionally
• Troubleshoot HVAC concerns remotely
• Provide tailored recommendations for preventative solutions
• Analyze blueprints and technical documents
• Ensure accurate order processing and follow-up
Requirements:
• Background in HVAC support and troubleshooting
• Proficient in interpreting technical sheets
• Excellent customer service...
In this role, you will be responsible for responding to service inquiries, performing remote diagnostics, and providing solutions based on the customer’s unique needs. Your job includes processing orders and maintaining communication with R&D for effective resolutions. Your technical proficiency with blueprints and customer interactions will be vital.
Key Responsibilities:
• Respond to all service calls and emails professionally
• Troubleshoot HVAC concerns remotely
• Provide tailored recommendations for preventative solutions
• Analyze blueprints and technical documents
• Ensure accurate order processing and follow-up
Requirements:
• Background in HVAC support and troubleshooting
• Proficient in interpreting technical sheets
• Excellent customer service...