Stelpro, Inc.
HVAC Support Technician Remote Position
Job Description
Become a vital part of the HVAC team as a Customer Support Technician. Your role will involve troubleshooting service calls and enhancing client relations through timely support.
As a Customer Support Technician, you will take charge of service inquiries, diagnose issues remotely, and liaise with servicetechnicians and the R&D team for comprehensive repair solutions. Your efforts will ensure that customer needs are met effectively at every stage of the process.
Key Responsibilities:
• Respond to and manage service calls and emails
• Diagnose HVAC system issues through remote methods
• Recommend efficient solutions to meet client needs
• Read and interpret blueprints and technical specifications
• Process orders and ensure accurate shipment tracking
Requirements:
• Strong communication abilities with customers and staff
• Familiarity with HVAC systems and procedures
• Capacity to read technical documents and blueprints
• Experience in managing orders ...
As a Customer Support Technician, you will take charge of service inquiries, diagnose issues remotely, and liaise with servicetechnicians and the R&D team for comprehensive repair solutions. Your efforts will ensure that customer needs are met effectively at every stage of the process.
Key Responsibilities:
• Respond to and manage service calls and emails
• Diagnose HVAC system issues through remote methods
• Recommend efficient solutions to meet client needs
• Read and interpret blueprints and technical specifications
• Process orders and ensure accurate shipment tracking
Requirements:
• Strong communication abilities with customers and staff
• Familiarity with HVAC systems and procedures
• Capacity to read technical documents and blueprints
• Experience in managing orders ...