Herons Landing Hotel
Hotel Manager (Campbell River)
Job Description
Heron’s Landing Hotel, operated by Tiger Investment Co. Ltd., is seeking a Hotel Manager to oversee daily hotel operations and ensure efficient service delivery, staff supervision, and guest satisfaction. Duties and Responsibilities
Develop, implement, and evaluate policies and procedures to ensure smooth and productive hotel operations. Prepare and manage budgets and monitor revenues and expenses. Participate in pricing strategies and promotional initiatives to maximize occupancy and profitability. Negotiate with suppliers for the provision of materials, equipment, and services. Recruit, train, schedule, and supervise hotel staff. Coordinate and negotiate with clients regarding the use of hotel facilities for meetings, events, and group bookings. Address guest concerns and complaints promptly to ensure a high level of customer satisfaction. Collaborate with other departments to maintain consistent service standards and operational efficiency. Skills and Qualifications
Develop, implement, and evaluate policies and procedures to ensure smooth and productive hotel operations. Prepare and manage budgets and monitor revenues and expenses. Participate in pricing strategies and promotional initiatives to maximize occupancy and profitability. Negotiate with suppliers for the provision of materials, equipment, and services. Recruit, train, schedule, and supervise hotel staff. Coordinate and negotiate with clients regarding the use of hotel facilities for meetings, events, and group bookings. Address guest concerns and complaints promptly to ensure a high level of customer satisfaction. Collaborate with other departments to maintain consistent service standards and operational efficiency. Skills and Qualifications