YWCA Central Massachusetts
HELPLINE ADVOCATE
Job Description
Salary Range $19.00 - $21.00 Hourly
Job Shift Day
Education Level None
Travel Percentage Negligible
Category Nonprofit - Social Services
Description
As the Helpline Advocate, you will provide all services required by Residential and Community Based Services program participants who may be in crisis or need extra support utilizing our 24-hour helpline or chat line. Provide referrals and support to the community inquiring about domestic violence.
Monday through Friday 8 AM-5PM
RESPONSIBILITIES:
+ Assess participants’ needs.
+ Answer the crisis hotline and provide callers, as well as all program participants, with empowerment-based crisis counseling, guidance, emotional support, information, and referrals. Determine if the victim is seeking emergency shelter and offer assistance as needed.
+ Assess lethality of participant’s situation.
+ Assist participant with the development and implementation of a s...
Job Shift Day
Education Level None
Travel Percentage Negligible
Category Nonprofit - Social Services
Description
As the Helpline Advocate, you will provide all services required by Residential and Community Based Services program participants who may be in crisis or need extra support utilizing our 24-hour helpline or chat line. Provide referrals and support to the community inquiring about domestic violence.
Monday through Friday 8 AM-5PM
RESPONSIBILITIES:
+ Assess participants’ needs.
+ Answer the crisis hotline and provide callers, as well as all program participants, with empowerment-based crisis counseling, guidance, emotional support, information, and referrals. Determine if the victim is seeking emergency shelter and offer assistance as needed.
+ Assess lethality of participant’s situation.
+ Assist participant with the development and implementation of a s...