Helpdesk Specialist Master

Helpdesk Specialist Master Vacancy: 2 Work Arrangement: Onsite Location: Washington, DC 20024 Employment Type: Contract Engagement Type: W2 or 1099 only; no C2C Dhaka Technologies Limited is hiring for a client seeking a Helpdesk Specialist Master to provide first-line technical support for employees, ensure timely resolution of IT issues, and deliver strong customer service. The role maintains reliable access to technology, troubleshoots hardware and software issues, and escalates complex problems as needed. Position Summary The Helpdesk Specialist Master provides first-line technical support to government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports the organizations mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Key Responsibilities Technical Support and Troubleshooting Provide Tier 1 and Tier 2 support for...