Help Desk Support Specialist (Toronto)

Overview

Love solving complex IT issues and keeping systems running smoothly?

We’re hiring a Help Desk Support Specialist for a with a leading Managed Service Provider (MSP) supporting organizations across the GTA. You’ll be the go-to expert tackling network, cloud, and infrastructure challenges across diverse client environments, keeping systems stable, secure, and running flawlessly.

Work Type

• Location: Toronto, ON (Fully Onsite - 5 days a week in office)
• Monday to Friday, 9 AM – 5 PM, with after-hours and on-call support on rotation
• Vacancy Type: This role reflects an existing vacancy

What You’ll Do (Your Superpowers)

• Provide Tier 2 technical support across multiple client environments in an MSP setting
• Troubleshoot, diagnose, and resolve complex issues involving hardware, software, and networks
• Manage and support Microsoft 365, including user management, security, and hybrid d...