Keeran Networks
Help Desk Support for Client Satisfaction
Job Description
Become a vital part of our team as a Help Desk Support Analyst, providing essential front-line assistance to clients across various sectors. This role maximizes client interaction, focusing on remote support and in-person visits.
As a Help Desk Support Analyst, you will engage directly with clients, resolving technical issues related to hardware, networks, and applications. A strong emphasis on managing high ticket volumes efficiently is necessary, ensuring thorough documentation for escalations and collaborating with vendor support when needed. You’ll also contribute to our knowledge base and assist in implementation projects to enhance our service.
Key Responsibilities:
• Deliver support primarily via telephone and on-site visits
• Troubleshoot hardware and software issues for clients
• Ensure accurate documentation of support tickets
• Work closely with vendors to troubleshoot and resolve issues
• Assist with desktop deployment initiatives as required
Require...
As a Help Desk Support Analyst, you will engage directly with clients, resolving technical issues related to hardware, networks, and applications. A strong emphasis on managing high ticket volumes efficiently is necessary, ensuring thorough documentation for escalations and collaborating with vendor support when needed. You’ll also contribute to our knowledge base and assist in implementation projects to enhance our service.
Key Responsibilities:
• Deliver support primarily via telephone and on-site visits
• Troubleshoot hardware and software issues for clients
• Ensure accurate documentation of support tickets
• Work closely with vendors to troubleshoot and resolve issues
• Assist with desktop deployment initiatives as required
Require...