Keeran Networks
Help Desk Analyst Tier 2 at Keeran Networks
Job Description
Join the innovative team at Keeran Networks as a Tier 2 Help Desk Analyst based in Edmonton. Deliver top-notch support to clients while navigating diverse technologies in a dynamic environment.
Keeran Networks is a rapidly growing Managed Services Provider, seeking a Tier 2 Help Desk Analyst to enhance client experiences. With over three years of relevant experience, you'll manage escalated tickets, mentor junior staff, and engage in client interactions both remotely and on-site. Your organizational skills will drive effective support across multiple industries.
Key Responsibilities:
• Offer comprehensive support to a variety of clients
• Mentor Tier 1 Help Desk analysts effectively
• Communicate with clients via phone and in-person
• Resolve issues and maintain documentation accurately
• Implement projects and client site visits as needed
Requirements:
• Minimum 3 years of Help Desk/System Administration experience
• Relevant diploma or work experience ac...
Keeran Networks is a rapidly growing Managed Services Provider, seeking a Tier 2 Help Desk Analyst to enhance client experiences. With over three years of relevant experience, you'll manage escalated tickets, mentor junior staff, and engage in client interactions both remotely and on-site. Your organizational skills will drive effective support across multiple industries.
Key Responsibilities:
• Offer comprehensive support to a variety of clients
• Mentor Tier 1 Help Desk analysts effectively
• Communicate with clients via phone and in-person
• Resolve issues and maintain documentation accurately
• Implement projects and client site visits as needed
Requirements:
• Minimum 3 years of Help Desk/System Administration experience
• Relevant diploma or work experience ac...