Hire Hangar
Help Desk Analyst Msp
Job Description
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
**Help Desk Analyst — MSP (Level 1)** _Client Services - Service Desk | Full-Time | 8:00 AM - 5:00 PM PST_
Our growing Managed Services team is seeking a skilled Help Desk Analyst (Level 1) with proven MSP experience to join our Service Desk. You will be the frontline resource who keeps our multi-client environment running smoothly — handling a substantial daily ticket queue, delivering white-glove support, and building lasting client trust. This is an excellent opportunity for someone eager to grow their IT career within a structured, process-driven MSP.
**- Key Responsibilities**
- Own a high-volume ticket queue — respond, troubleshoot, and resolve end-user issues within client SLA requirements.-
- Create and maintain accurate ticket records in the PSA system, ensuring full documentation of steps taken and outcomes.
- Handle user account administration in Active D...
**Help Desk Analyst — MSP (Level 1)** _Client Services - Service Desk | Full-Time | 8:00 AM - 5:00 PM PST_
Our growing Managed Services team is seeking a skilled Help Desk Analyst (Level 1) with proven MSP experience to join our Service Desk. You will be the frontline resource who keeps our multi-client environment running smoothly — handling a substantial daily ticket queue, delivering white-glove support, and building lasting client trust. This is an excellent opportunity for someone eager to grow their IT career within a structured, process-driven MSP.
**- Key Responsibilities**
- Own a high-volume ticket queue — respond, troubleshoot, and resolve end-user issues within client SLA requirements.-
- Create and maintain accurate ticket records in the PSA system, ensuring full documentation of steps taken and outcomes.
- Handle user account administration in Active D...